Terms and conditions for web reservations

Policies for guided tours and tickets:

Prior reservation must be made for any of the guided tours.

The minimum for all tours is 2 adults.

No reservations are made for entry to the reserve without a guide.

The hours in which the Natural History Walk tour is offered are: 7:30 am, 11:30 am and 1:30 pm, with an approximate duration of 2 and a half hours.

The Natural History Walk tours outside the established hours can be coordinated in advance, for this a minimum of 09 adults is required.

The special walks tour for bird watching is offered in a single schedule at 6:00 am with an approximate duration of 6 hours.

The guided Night Walk is offered every night at 6:00 pm, with an approximate duration of 2 hours.

Policies for the Natural History Walk tour for children:

Children between 0 and 5 years old do not pay entry or tour.

A family with only one child between 6 and 9 years old pays only the entrance. A family with two children between the ages of 6 and 9 pays the entrance fee and the value of a guided tour for both of them.

Every child over 10 years old pays for the tour and entrance.

Policies for the Night tour for children:

A family with only one child under 9 years old does not pay for the tour.

A family with two children between 6 and 9 years old pays the value of a guided tour for both of them.

Children over 10 years old pay for the full tour.

All children between 3 and 10 years old who use the transport service must pay for the service the sum of $ 3 for each one (transport from hotel to reservation and vice versa).

Policies for La Casona Lodge:

Lodge guests do not pay admission to the reserve.

The environmental education classroom will be provided to those groups of students who require it, at no cost, as long as they request it in advance of the visit.

The discount for student groups will only be made to groups larger than 12 people.

The discount to groups of students will be made as long as it can be proven that the group is a student, by means of a note from the respective University or College.

The hostel packages are sold complete, they are not divided, nor are discounts made for services not taken.

Cancellation Policies:

Money refunds will be made only when data such as the number of people have been entered by mistake and this must be corrected. Or a medical justification is presented indicating that the visit to the Monteverde Cloud Forest Biological Reserve or the reserved services is not possible.

For cancellations of services, they must be done 30 days in advance of arrival, and 100% of the money is returned, if it is not done before 30 days, the 100% charge is made and the refund does not apply, this for any reserved service.

All refunds take approximately 15 to 22 business days.